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Northwind Dental — A voice agent that books 38% more appointments

Northwind Dental · Healthcare · Voice agent

+38%appointments booked

Results

+0%appointments booked
0missed calls after hours
0.0/5caller rating
0 hfront-desk time back per week

01The challenge

Six clinics shared one phone line. After 5 pm and at lunch, a third of calls rang out, and every missed call was a lost appointment.

02What we built

A voice agent that answers in the clinic's own tone, books, moves and confirms appointments in the practice software, and hands anything clinical to a nurse.

Tools
VapiTwilioDentrixHubSpot
Timeline
4 weeks
Patients can't tell it's an agent, and our front desk finally has time for the people in the room.
Dr. Sarah Kim, Clinical Director
Next case · LedgerlyMonth-end close in 2 days instead of 9
Northwind Dental — A voice agent that books 38% more appointments

Northwind Dental · Healthcare · Voice agent

+38%appointments booked

Results

+0%appointments booked
0missed calls after hours
0.0/5caller rating
0 hfront-desk time back per week

01The challenge

Six clinics shared one phone line. After 5 pm and at lunch, a third of calls rang out, and every missed call was a lost appointment.

02What we built

A voice agent that answers in the clinic's own tone, books, moves and confirms appointments in the practice software, and hands anything clinical to a nurse.

Tools
VapiTwilioDentrixHubSpot
Timeline
4 weeks
Patients can't tell it's an agent, and our front desk finally has time for the people in the room.
Dr. Sarah Kim, Clinical Director
Next case · LedgerlyMonth-end close in 2 days instead of 9

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Free automation audit

Tell us where the hours go. In 20 minutes we will show you the three automations worth building first, and what they would save.

No slides. No obligation. Replies within 2 hours.

An AI agency that builds the agents and automations your team runs every day: support, sales ops and back office, live in weeks.

hello@flowcraft.ai

+1 646 555 018754 W 21st St, New York, NY 10010Mon–Fri 09:00–18:00 ET

© 2026 Flowcraft. Back to top

An AI agency that builds the agents and automations your team runs every day: support, sales ops and back office, live in weeks.

hello@flowcraft.ai

+1 646 555 018754 W 21st St, New York, NY 10010Mon–Fri 09:00–18:00 ET

© 2026 Flowcraft. Back to top

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